What is a standing order?
A standing order is a regular payment from one account to another. It's for a fixed amount, that can be amended by the person making the payments.
A standing order could be used to make payments to a company, someone you know, or to one of your own accounts (savings, for example). You can set the standing order to end on a certain date, or after a specific number of payments.
How to set up a standing order
You can set up a standing order between your own HSBC UK accounts or to an existing personal payee on the HSBC UK Mobile Banking app. You’ll need to set up a standing order at least 2 working days before the payment is due to make sure it goes through on time.
Set up with mobile banking
- Log on to the HSBC UK Mobile Banking app
- Select ‘Pay’, then choose the right option under 'Send Money'
- Choose the account you want to pay from
- Choose the account you want to send money to, either one of your own HSBC accounts or a new or existing payee
- Follow the on-screen instructions and switch on the 'Create standing order?’ option
- Complete all required information and check the details before confirming
Set up with online banking
- Log on to online banking and select 'Pay and transfer' from the quick links section
- Choose the account you want to pay from
- Choose the account you want to send money to, either one of your own HSBC accounts, a saved payee or a new payee
- Follow the on-screen instructions, then when asked if it's a standing order, select 'Yes'
- Confirm the frequency, start and end dates of the standing order
- Generate a code with your Secure Key to authorise the transaction - for help, see making payments
Other ways to set up a standing order
It's usually quickest to set up a standing order online, but you can also do it by phone or in person.
By phone
To set up a standing order over the phone, view your contact options on our phone banking page.
At a branch
If you're setting up a standing order in person, make sure you have the details of who you're paying and some identification, such as a passport or driving licence.
How to amend a standing order
You can amend the amount of a standing order with our mobile app or through online banking. You can also do it over the phone or in branch.
You can increase the payment amount up to 2 days before the scheduled payment date, until 23:45. You can decrease the amount until 23:45 the day before.
Amend with mobile banking
- Log on to the HSBC UK Mobile Banking app
- Select the account the standing order is set up on
- Tap 'More', then select 'Manage bills' to see all the standing orders on that account
- Select the standing order you want and choose the edit option
- Follow the on-screen instructions to confirm
If you want to change any other details, you'll need to cancel the existing standing order and set up a new one.
Amend with online banking
- Log on to online banking
- Select 'Standing orders and future payments' from the quick links section
- Choose the account the standing order is set up on
- Find the standing order you want to amend, then select the 'more information' icon
- Select 'Edit amount' and follow the on-screen instructions to complete your request
How to cancel a standing order
If you want to cancel a standing order, you need to do it at least 1 working day before your next payment is due.
Cancel with mobile banking
- Log on to the HSBC UK Mobile Banking app
- Select the account the standing order is set up on
- Tap 'More', then select 'Manage bills' to see all the standing orders on that account
- Select the standing order you want and choose the cancel option
- Follow the on-screen instructions to confirm
Cancel with online banking
- Log on to online banking
- Select 'Standing orders and future payments' from the quick links section
- Choose the account the standing order is set up on
- Find the standing order you want to cancel and then select the more information icon
- Select ‘Delete’ and follow the on-screen instructions
Log on to manage your standing order
Set up, amend or cancel your standing order online.
Frequently asked questions
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